It has been six months now, since Keystone Underwriting moved away from Quantum Underwriting Agencies and re-branded as Keystone Underwriting Pty Ltd under our own AFS licence held by Keystone Underwriting Australia Pty Ltd. We have made solid progress establishing our brand and further enhancing our reputation as experienced, service-oriented underwriters. The team is particularly gratified by and thankful for the enthusiastic support of brokers nationwide.
Our thanks go to Quantum for their early support in our establishment during the first couple of years. We are grateful for their preparedness to form a partnership in the beginning, until we were ready to move on to our own licence and business structure.
It has been great having our own AFS licence since early this year and to operate independently to realise our own direction. Keystone’s staff who have a wealth of experience in the industry have been able to strategically plan and implement the future direction of Keystone, with a keen focus on broker service.
Success has escalated steadily with the launch of a fully functional Broker Portal when we started as Keystone. This offers brokers 11 products across more than 1000 occupations. Many brokers have taken advantage of the service and convenience this system offers, and there are now well over 300 brokers with access, largely via word-of-mouth.
Despite the unusual and difficult circumstances that we are all experiencing with COVID-19 restrictions, Keystone’s staff and systems have been resilient and adaptable, moving smoothly to off-site operations. Kaleb Forster was promoted to Assistant Underwriter in February, and in July, Ben Gray joined the team to assist with the growth in processing across the business. Their work is greatly appreciated, especially as they need to work and train from home.
The latest appointment in July that rounds out our team, has been Suzanne Knight to lead finance. Anyone who knows Suzanne would understand the professionalism and experience she brings to this vital role. Keystone are truly grateful to have her join.
Keystone looks forward to enjoying further bright days ahead, working with brokers to meet their needs and help them provide comprehensive and timely insurance solutions for their clients.